Refund policy
💛 Returns & Exchanges Policy
At Swingz Begoña Cervera, we want you to enjoy your shoes from the very first moment. If you need to request an exchange or a return, here you will find all the information you need in the simplest way possible.
📅 Exchange and Return Period
Except for products expressly excluded from this policy, you have 15 calendar days from the date of delivery to request an exchange or a return.
For an exchange or return to be accepted, the product must be:
✨ Unused.
✨ In perfect condition.
✨ Returned with its original box and all accessories.
👟 Fly Mary Swingz
🇪🇸 Size Exchanges in Spain
Your first size exchange is completely free! 💛
You only need to contact us at:
📧 swingzbegonacervera@gmail.com
Please include:
-
Order number.
-
Size received.
-
Size you would like to receive.
We will take care of the entire process so you don’t have to worry about anything.
📦 Returns in Spain
If you would like to return your shoes, please send them to:
Swingz Begoña Cervera
Calle Virgen de los Desamparados, 8, bajo
03600 Elda
Alicante
Spain
Inside the package, please include a note with:
📝 Order number.
📝 Confirmation that you would like to request a return.
Once we receive the product and check that everything is in perfect condition, we will process the refund using the same payment method used for the purchase.
Return shipping costs will be covered by the customer, except in cases where there is a manufacturing defect or an error on our part.
🇪🇺 Exchanges and Returns within the European Union (excluding Spain)
If your order has been shipped to another European Union country:
Please send us the shoes and include inside the package a note with:
-
Order number.
-
Whether you would like an exchange or a return.
🔄 If you request an exchange
Once we receive and inspect the product, we will prepare and ship the new pair. The cost of this new shipment will be covered by us.
💶 If you request a return
Once we confirm that the product is in perfect condition, we will issue the corresponding refund using the same payment method used for the purchase.
Shipping costs related to exchanges or returns from other European Union countries will be covered by the customer.
🎨 Fly Arty
Fly Arty models feature exclusive Fly Mary Swingz designs that are hand-painted once the order has been placed. We do not keep finished stock of these models; instead, each pair is made to order by our artist.
🕒 Due to this handmade process, each pair requires specific work that begins once the order has been confirmed.
For this reason, we do not accept exchanges or returns for Fly Arty models, except in cases of manufacturing defects, damage during transport, or an incorrect shipment made by us.
If your order has any of these issues, please contact us at:
📧 swingzbegonacervera@gmail.com
and we will do our best to find a solution as quickly as possible. 💛
🤎 In-stock Leather Shoes
Leather shoe models available in stock follow exactly the same policy as Fly Mary Swingz.
This means:
✅ You have 15 calendar days to request an exchange or return.
✅ The first size exchange in Spain is free.
✅ Exchanges and returns within the European Union follow the same procedure described above.
As always, the shoes must be returned unused, in perfect condition and with their original packaging.
✨ Custom Shoes
Our custom shoes are created exclusively for you, following your specific requests and preferences.
🕒 The estimated production and delivery time is approximately 60 days, although this may vary slightly depending on workload or specific circumstances.
As these products are made to order and customized, exchanges and returns are not accepted.
This exception is established under Article 103(c) of Royal Legislative Decree 1/2007, as these are goods made according to the consumer’s specifications or clearly personalized.
If there is a manufacturing defect or an error attributable to Swingz Begoña Cervera, we will be happy to assist you.
🌍 Orders Outside the European Union
We currently ship internationally, but please note that:
❌ Exchanges and returns are not accepted for orders shipped outside the European Union.
In addition, any:
-
Customs duties.
-
Import taxes.
-
Customs fees.
-
Costs arising from customs clearance.
will be the sole responsibility of the customer.
Swingz Begoña Cervera cannot be held responsible for delays caused by customs authorities or for any costs generated by these procedures.
🚫 We cannot accept exchanges or returns when...
We cannot accept an exchange or return if the product:
❌ Has been used.
❌ Shows damage caused by improper use.
❌ Is not returned with its original box.
❌ Has been made to order or customized (except in cases of manufacturing defects or errors on our part).
💌 Need help?
If you have any questions, we will be happy to help you.
📧 swingzbegonacervera@gmail.com
Thank you for trusting Swingz Begoña Cervera! 💛
Data Controller Information
Company Name: FLAMENCOS CON ZAPATOS, S.L.
Tax ID (NIF/CIF): B54371596
Address: C/Virgen de los Desamparados, 8, 03600 Elda, Alicante, Spain